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16.09.2020

CX idea by Greg

It was a great pleasure to do this interview with Gregorio Uglioni CCXP, ACXS on CX and UX. Some key takeaways

  • Replace presence management by result management
  • don’t judge people – listen to them
  • yesterday innovation is today’s legacy
06.09.2020

What an opera has in common with an IT department

In this interview with Daniel Jordi for leadersbridge.org we discussed, what IT has in common with an opera, why digitization is a cultural task, and why technology is just a means to a cause.